Shipping policy

Shipping and Returns

In Portugal, orders are shipped by DPD and CTT, with tracking on every delivery. Orders with several items may travel in more than one parcel, each with its own tracking number. For international orders we use an express carrier.

Dispatch: same business day for orders placed by 13:00; next business day for orders placed after that time.
Delivery in mainland Portugal: up to 2 business days if you order by 13:00 (3 business days if you order later).
Azores and Madeira: 3 to 5 business days after dispatch.
Rest of Europe: 3 to 7 business days.
Delivery times may vary depending on the destination and the local carrier's services. Pre-order items follow the date shown on the product page.

Returns: You may return your item up to 30 days after receipt, with no need to give a reason.

• If the item is delivered damaged, defective or with any problem, return costs are our responsibility.

• If you wish to return the item simply for a refund or an exchange (no defect), return costs are also our responsibility.

To start a return, please contact us at: apoio@petmaison.pt.