PetMaison Box Pro

Write to us with your order number, the serial number of the device and photos or a short video of what is happening. We diagnose it remotely and tell you the next step: we send the part, collect the device or replace it.

We arrange the collection and it costs you nothing. Transport, repair, parts and returning the device to you are all covered by the warranty.

At our own premises in Portugal, by our technicians. We have no walk-in service point, and you do not need to travel anywhere: we collect the device from your home on a day agreed with you, repair it and return it, at no cost to you.

If the fault is covered by the warranty and the device cannot be repaired, we replace it, at no extra cost.

No. The warranty is valid without it. If you can keep it, it makes transport easier should the device need to be collected.

You have 30 days to try the PetMaison Box at home. If, by the end of that period, your cat hasn’t adapted, you can return the product with no trouble.

The PetMaison Box has a 3-year warranty. In case of a fault or manufacturing defect within that period, we handle the whole assessment and repair process.

Just contact our customer support — we send the return label and arrange the pickup. The product must come back clean, with all accessories, in its original packaging. The label and the pickup are on us.

Yes. The PetMaison Box includes a power cable, waste bags, a protective ring for the entrance and a user manual. Compatible waste bags are available separately, for disposal that is always hygienic and odour-free.

Mainland Portugal: about 2 business days. Islands (Azores and Madeira): 3 to 5 business days.

Yes, as soon as the order ships you receive a tracking code by email.

Yes, we deliver across the country, including the islands, with an average of 3 to 5 business days.

Contact us with photos of the product and the packaging as soon as possible — we handle the replacement at no extra cost.

Just send us your VAT number and billing details by email after the purchase — we issue the invoice right away.

Yes. The PetMaison Box features weight and gravity sensors and an anti-obstruction system that immediately stops any movement if your cat approaches during the cleaning cycle. Safety is continuous and absolute.

No. It operates below 40 decibels, virtually imperceptible. It can be used in any room of the house, including at night.

The PetMaison Box combines: Advanced deodorising system with TiO₂ technology Airtight waste bag Anti-odour coating The result is a clean, neutral, controlled environment.

After each use, the system detects your cat leaving and automatically starts the cleaning cycle. Waste is separated, sealed in its dedicated compartment and odours neutralised, with no manual intervention.

You open the compartment on top of the Box and change the bag. It depends on the number of cats: Average autonomy: 7 to 15 days Compartment capacity: 9 L You can go away with peace of mind, without compromising hygiene.

Up to three cats, ensuring ideal hygiene and comfort. For more pets, an additional unit is recommended.

Only premium-quality clumping litter is recommended. Other types, such as silica or biodegradable materials, do not guarantee the automatic system's ideal performance.

Yes. The Smart Life app lets you: Follow cleaning cycles Monitor your cat's weight and habits Receive real-time alerts Total control, wherever you are.

Yes. It runs on standard mains power to ensure stable, continuous operation.

Yes. Its compact, elegant and silent design is made to blend naturally into any indoor space.

Each PetMaison Box includes: Power cable Sealable waste bags Protective entry ring User manual

Yes. Compatible waste bags are available separately They ensure hygienic, odour-free disposal.

No. It is designed as a functional object with contemporary styling, clean lines and a discreet presence. It fits into the space without disturbing your home's aesthetic.

Yes. It can be used by cats and small dogs up to 10–11 kg. The spacious interior ensures comfort throughout the cycle.

A few minutes. The PetMaison Box arrives almost fully assembled: fit the anti-scatter guard, fill the globe with litter up to the maximum line and plug it in. The globe aligns itself. No tools needed.

Only the litter and the bags. A pack of 5 replacement bags costs €29 and PetMaison Smart Litter €30. How long they last depends on how many cats you have — the 9 L drawer usually lasts 7 to 15 days. There are no filters or other compulsory consumables.

Yes, you have 30 days from delivery. The item must be in its original condition with complete packaging. We create the return label and cover the cost — returning it costs you nothing.

Yes to both. Checkout accepts MB WAY, Multibanco, card, Apple Pay, Google Pay and PayPal. With Klarna you can split it into 3 interest-free payments — the amount of each instalment shows on this page, right under the price.

The PetMaison Box comes with a roll of 15 PetMaison Bags, one filter mesh and the manual.

You need to confirm the change in the app: open Smart Life and choose «Change Bag». The warning clears in about 3 minutes.

The Box connects to 2.4 GHz Wi-Fi (5 GHz does not work). Hold «Auto/Connect» for 2 seconds and follow the pairing in the Smart Life app. A steady blue light means connected; blinking means connecting.

Yes. The Smart Life app is available in several languages, it is free, and it is optional — the Box works without it.

No. The Box does not create per-cat profiles — it records the cycles, it does not identify who went in.

There is no consumable filter. The box comes with a filter mesh that you wash and reuse — no replacements to buy.

About once a month: the globe with warm water and a neutral detergent, and the inner mat underneath. The tray is not a consumable.

Two things, and they work best together: the PetMaison Curtain cuts down the litter thrown from inside, and the PetMaison Pure Step catches what leaves on the paws. Neither stops it 100%.

When an item is on pre-order, your unit is reserved and ships in order of purchase, from the date shown on the product page. If your order has other items in stock, those ship right away, separately — and the order stays «confirmed» until the last item leaves.

Card (including prepaid), MB WAY, PayPal, Klarna, Multibanco and bank transfer. If a Multibanco reference expires, the order cancels itself and you simply place a new one.